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Insights from Qlector Leap Customer Satisfaction Survey

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At Qlector, our mission is to empower manufacturing companies with smarter, AI-powered production planning, scheduling and optimization. To ensure we continuously meet our user expectations, we conducted a Customer Satisfaction Survey in December 2024.

Here’s a summary of the key insights we gathered.

Who Participated?

We invited 353 active users of Qlector Leap, both in Slovenia and abroad, to share their feedback. With 71 responses, we achieved a response rate of 20.11%, providing valuable insights into how our solution supports our clients.

Net Promoter Score: A Testament to User Loyalty

We’re proud to report a Net Promoter Score (NPS) of 44, placing Qlector Leap in the “Great” category. This score reflects high user satisfaction and loyalty, with many respondents indicating their likelihood of recommending Qlector Leap to others.

Time Savings, Usability and Productivity

Our users reported significant benefits from Qlector Leap, particularly in terms of time savings and usability:

  • Time Savings:
    • 38% save 30 minutes/day.
    • 34% save 1 hour/day.
    • 17% save 2 hours/day.


The platform’s usability received high marks, with 71% of users finding it easy or very easy to use, thanks to features like improved plan visibility, faster information transfer, and realization forecasting.

  • Top features improving usability and productivity:
    • Improved plan visibility (69%)
    • Faster information transfer from the shop floor (42%)
    • Realization forecasting (37%)

Planning and Operational Improvements

Qlector Leap has made noticeable strides in production planning:

  • 45% of users noted significant improvements.
  • 35% observed moderate improvements.


The most-used functionalities include the Planning Board, Weekly Realization, and Gantt Chart, proving the platform’s effectiveness in managing complex production environments.

Reliability, Availability, and Trust

Users provided the following feedback about system performance and support:

  • Reliability:
    • 63% rate the solution as reliable.
    • 16% find it very reliable.
  • Customer support also earned strong feedback as 74% rated it as good or excellent.
  • Trust in Data:
    • 47% have high trust in Qlector Leap’s data and calculations.
    • 38% express moderate trust.

Opportunities for Improvement

While many users expressed satisfaction, we are grateful for the constructive feedback we received, highlighting opportunities for improvement in the following areas

  1. Feature Requests:
    • Automatic scheduling, vertical planning (BOM), advanced reporting, and integration with skill matrices.
  2. System Performance:
    • Faster data processing and enhanced reliability during updates.
  3. User Support:
    • Greater emphasis on user education and onboarding.

Guiding Future Development

Feedback like this is invaluable in guiding the future development of our solution. We’re committed to addressing the suggestions provided and further enhancing Qlector Leap to meet the evolving needs of our users.

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With QLECTOR LEAP, we have digitally mapped every process within our company, revolutionizing our operations. This allows us to swiftly and efficiently formulate our production plan, complete with auxiliary workstations. The true game-changer lies in the plan's automatic updates. Simultaneously, all subsidiary processes remain informed of any modifications

By bidding farewell to a multitude of Excel files once essential for production planning, we not only declutter but also reclaim valuable time. The era of manual updates is now behind us.
I wholeheartedly recommend Qlector Leap to those who have yet to establish a systematic production planning system and still rely on Microsoft programs. The tediousness of handling such files and their susceptibility to errors can now become a thing of the past

Domen Škrbina

Head of Production Logistics at Kovis

Kovis is an internationally innovative company for the development and production of high-quality components for the railway industry and various parts for other industrial sectors. The company has established itself internationally with the production of brake discs for all types of railway vehicles: from locomotives, trams, and metro lines to high-speed trains. In addition to the brake discs, Kovis is also the largest manufacturer of axle boxes for freight wagons in Europe.
Kovis turns good ideas into a safe and sustainable future.

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QLECTOR LEAP has enabled significant progress in production plan optimization, as it learns from historical data, optimizes the plan, and provides more optimal suggestions for planners and production.

The most useful functionalities include real-time inventory overview, scheduling of workers and tool changes, and a user-friendly experience for planners, who receive a Gantt chart and a real-time overview of weekly realization. Any changes made to the plan in SAP by the planner are immediately visible in LEAP, allowing us to see when we will have reconfigurations and reduces tool change time.
The condition for using QLECTOR LEAP is well-organized data. With this condition met, LEAP operates with great precision, which is why I would recommend it to other manufacturing companies.

Marija Golja

Production Planner at Kolektor

Kolektor is a global supplier that boasts a tradition of highly specialized industrial production. In almost 60 years of experience, the company became a global provider of mobility components and systems and has added programs outside the automotive industry in the process of diversification and globalization and has spread to other continents.
Kolektor is a synonym for credibility, trust, quality, and innovative products and services. The programs are managed in three strategic groups: Kolektor Mobility, Kolektor Technologies, and Kolektor Construction.

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Qlector's software optimizes production planning in a simple, intuitive way and opens up new optimization options in a simple form thanks to the AI algorithms and various evaluations and reports. A must for modern production

Ingo Hild

Plant Manager at ams OSRAM Group

ams OSRAM is a global leader in innovative light and sensor solutions, building on over a century of experience. Combining engineering expertise with global manufacturing, the company delivers groundbreaking applications that make the world safer, smarter, and more sustainable. Specializing in high-quality semiconductor-based light emitters, sensors, and software, ams OSRAM continues to push the boundaries in illumination, visualization, and sensing across diverse industries.

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QLECTOR LEAP has enabled the automation of planners' work, faster response to changes in production planning, and management of a larger number of machines.

The results are currently evident in shorter inventory lead times for binding unfinished production and semi-finished goods, where we observe a 10% improvement. I would also highlight the expertise and agility of the Qlector team in terms of understanding and adapting to our production planning peculiarities. Domel follows modern trends in digitization, which is why QLECTOR LEAP seamlessly integrates into the ERP and MES system and is certainly one of the AI integrated APS solutions worth exploring.

Matjaž Roblek

Supply Chain Director at Domel

Domel is a global development supplier of electric motors, vacuum motors, blowers, and components. The company was founded in 1964 and has production facilities in Slovenia, Serbia and China. Their motors power over 300 million appliances in premium and consumer markets worldwide. Domel’s business processes employ high levels of technology, automation and robotisation, which form a basis for building competitiveness and excellence.