We are looking for an Implementation Engineer who plays a key role in achieving the implementation goals of our flagship product, QLECTOR LEAP—an AI platform for production scheduling and improving the efficiency of manufacturing companies. You will be responsible for project management of implementations, coordinating customer expectations, and handling technical aspects of the pre-sales cycle. Your ability to communicate with various stakeholders will be crucial, along with your relevant technical knowledge.
Job Characteristics
- Close collaboration with sales, marketing, and development teams
- Intensive communication with diverse stakeholders (heterogeneous project teams on the client and partner sides)
- Exchange and transfer of in-depth expertise among stakeholders (open and transparent, facilitating a constant flow of knowledge across different work areas)
- Agile work approach
- Continuous education in various domains
- International work environment
Responsibilities
- Agile project management of product implementations, including coordinating and monitoring the project from the moment the proposal is accepted until implementation completion
- Coordination of activities and communication with various teams (internal and partner teams)
- Monitoring the progress of project activities according to the implementation plan
- Conducting workshops to understand manufacturing and planning processes in production companies
- Identification of best practices
- Identification of key pains, challenges, and requirements of each customer
- Identification of opportunities for further product development based on market observations and customer feedback
- Definition of necessary product upgrades for each customer
- Preparation of technical parts of bids for tenders (RFP/RFQ)
- Consistent use of CRM and project management systems
Requirements
- Desired degree or master’s in mechanical/electrical engineering or logistics
- 1+ year of experience in at least one of the following areas:
- B2B and/or B2E sales
- Implementation leadership of IT solutions
- Planning department management
- Customer-focused with problem-solving and analytical skills
- Desired expertise in organizational processes in manufacturing companies on the planning side, including connections to production, sales, and procurement processes
- Ability to adapt communication to different types of customers
- Fluent in English (spoken and written), knowledge of German is a plus
- Effective teamwork to achieve sales goals, including transparent and open communication
- Proactive and communicative
- Commitment to continuous education and improvement
- Proficient in computer programs (MS Office, Google)
Benefits
- Co-create a global product based on secure AI usage and observe the development and impact of the latest technologies in practice (currently involved in over 40 implementations in the EU)
- Join a team of experts with excellent knowledge of AI, data analytics, machine learning, and their practical applications in advanced Industry 4.0 software solutions for manufacturing companies
- Unique opportunity to contribute to the growth of a startup with a global growth strategy
- Opportunities for career advancement with company growth
- Permanent employment and flexible working hours
- Competitive compensation based on the level of responsibilities
- Positive and balanced work environment